PRIVACY POLICY

We use your personal data for the following purposes:

• Process, manufacture and ship your custom jewelry orders
• Verify your identity and validate payment transactions
• Communicate with you regarding order status, production updates, shipping tracking, warranty and after‑sales support
• Respond to your inquiries and provide customer service
• Prevent fraud, unauthorised transactions and chargeback risks
• Comply with applicable legal, tax and regulatory obligations
• Send marketing emails and promotional materials only if you have explicitly opted in; you may unsubscribe at any time.

We do not sell your personal information to third parties.

We may share your information only with trusted service providers necessary to fulfil your order, who are contractually required to protect your data:

• Payment processors
• Shipping carrier (DHL Express)
• Custom jewelry manufacturing partners
• Website hosting, analytics and email service providers
• Legal or regulatory authorities, when required by law or court order.

Your personal data will be stored on secure servers. We implement industry‑standard administrative, technical and physical safeguards to protect your personal information against loss, theft, unauthorised access, alteration or disclosure.

Your data may be transferred and stored outside of your resident country, including Hong Kong. By using our website, you consent to this cross‑border data transfer.

We retain your personal information only as long as necessary:

• Order‑related data: retained for at least 2 years after order completion for warranty, after‑sales, tax compliance and dispute/chargeback defence purposes.
• Marketing data: retained until you unsubscribe.

Our website uses cookies and similar tracking tools to improve browsing experience, analyse website traffic and remember your preferences.

You may adjust your browser settings to refuse cookies, but some website functions may become unavailable.

If you are a resident of California, you have the following rights under CCPA:

1. Right to know: request to know what personal data we collect, use and share about you.

2. Right to delete: request deletion of your personal information, subject to exceptions (such as completed order records we need to keep for legal obligations).

3. Right to opt out of sale of personal information: we do NOT sell your personal data, so no opt‑out for sale is required.

4. Right to non‑discrimination: we will not discriminate against you for exercising your CCPA privacy rights.

You may submit your privacy request by email to info@jomomojewelry.com. We will verify your identity before processing your request.

Depending on your local privacy laws, you may have rights to access, correct, update or request deletion of your personal data. To exercise these rights, contact us via our support email.

Our website and products are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18 years old.

Our website may contain links to third‑party sites. We are not responsible for the privacy practices or content of those external websites.

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with the revised “last updated” date. Your continued use of the website after updates means you accept the revised policy.

For any privacy‑related questions or requests, please email us at info@jomomojewelry.com.