PRIVACY POLICY

We process your personal data only on valid legal grounds for limited legitimate purposes:

1. Performance of contract: Process orders, produce custom jewelry, arrange global shipping, issue invoices and provide after-sales warranty & repair services.
2. Your explicit consent: Send marketing emails/SMS, activate Virtual Try-On biometric capture, share data for cross-site targeted advertising. You may withdraw your consent at any time.
3. Legitimate business interest: Website operation & optimization, traffic analytics, fraud prevention, AML compliance screening, customer service improvement and advertising campaign performance measurement.
4. Legal compliance obligation: Fulfill Hong Kong tax and anti-money laundering regulations, EU & U.S. cross-border trade rules, respond to official regulatory requests and resolve legal disputes.

We will never use collected personal data for new purposes inconsistent with those listed above without obtaining separate new consent from you.

We only share your data with limited authorized third parties necessary to deliver our Services:

1. Order fulfillment vendors: Payment processors, international shipping/logistics providers, jewelry manufacturing ateliers and insurance service providers
2. Technical & analytics partners: Cloud hosting providers, website analytics tools and Virtual Try-On system suppliers
3. Advertising platforms: Meta, Google Ads and other third-party ad networks for interest-based targeted marketing
4. Compliance & legal parties: Hong Kong customs, law enforcement agencies, independent auditors and legal counsel (only when legally required)
5. Successor entities: In the event of company merger, asset sale, restructuring or insolvency, customer data may transfer as business assets bound by identical privacy protection terms.

We will not sell, rent or lease your personal data to unrelated third parties for independent marketing unless you provide separate opt-in consent. For California residents, please refer to Section 10 regarding data “sharing” for targeted advertising under CCPA.

We deploy four categories of cookies on our website:

1. Necessary Cookies: Mandatory core cookies for shopping cart, account login and order functions; cannot be disabled.
2. Performance Cookies: Measure website loading speed, system error logs and anonymous visitor statistics.
3. Functional Cookies: Save your language, region and jewelry size preference settings.
4. Targeting/Advertising Cookies: Deliver personalized ads across external third-party websites and track marketing conversion performance.

You may manage or block all non-necessary cookies via your browser’s built-in settings or our website cookie preference center. Disabling targeting cookies will not remove all advertisements but will turn off personalized interest-based recommendations. Our website recognizes Global Privacy Control (GPC) browser signals as a formal opt-out request for California residents regarding data sale and sharing activities.

• Order & transaction records: Retained for 7 years to comply with Hong Kong tax and anti-money laundering legal requirements
• Marketing contact data: Retained only until you submit a formal opt-out request
• Virtual Try-On biometric data: Permanently deleted immediately after your browsing session ends
• Anonymous browsing analytics data: Automatically anonymized after a maximum of 24 months
• Unresolved customer complaint records: Retained only until relevant disputes are fully closed

After the retention period expires, all identifiable personal data will be securely anonymized or permanently erased from our systems.

Our company is registered in Hong Kong. Your personal data may be transferred and stored in the United States, European Union, Southeast Asia or other regions where our authorized service providers operate.

For EU/UK users: We execute Standard Contractual Clauses (SCCs) with overseas data processors to guarantee equivalent GDPR-compliant data protection standards.

For Hong Kong residents: All cross-border data transfers only proceed to jurisdictions with adequate data protection frameworks or with your explicit written consent.

Our website and Services are not intended for users under 13 years old. We do not knowingly collect personal information from children under 13. If we discover we have obtained minor’s data without valid parental consent, we will erase all relevant records immediately upon notification from legal guardians. Users aged 13–17 may only use our Services with parent or legal guardian approval.

Under California CPRA rules, sharing identifiers, browsing activity and commercial purchase data with advertising platforms for cross-site targeted marketing counts as “sharing” of personal information, which grants California residents an opt-out right.

If you are a California resident and wish to opt out of all such data sharing for targeted ads:

1. Enable the Global Privacy Control (GPC) signal inside your browser settings; our website will automatically honor this signal as a full opt-out request.
2. Alternatively, send a formal opt-out request via our privacy inquiry email listed at the end of this policy, including your full name, registered email address and shipping address for identity verification.

Opt-out requests only apply to the specific browser and device you use to submit the request. If you clear browser cache or switch devices, you will need to resubmit your opt-out preference. Opting out will not block generic non-targeted advertisements on our website or third-party platforms.

We reserve the right to update this Privacy Policy to reflect business adjustments or revised legal regulatory requirements. All updated versions will be published on this page with a revised “Last Updated” date. Your continued use of our website after publication constitutes full acceptance of the revised policy. We may notify registered account holders of major material policy changes via their registered email address.

Official Website: https://www.jomomojewelry.com/

Privacy Compliance Inquiry Email: 【填写企业隐私合规邮箱】

Customer Service WhatsApp / Hotline: 【填写海外客服联络号码】

JOMOMO Registered Hong Kong Address: 【填写香港完整注册地址】

To exercise any privacy rights including access, correction, deletion or opt-out requests, submit your application via the above privacy email with your full legal name and registered contact information for identity verification. We will respond to all valid formal requests within 45 calendar days as required by U.S. state privacy laws, EU GDPR and Hong Kong PDPO.